Lawyer Gets 12 Years Behind Bars for Making Recently Divorced Clients His Sex Slaves…Through Hypnosis – Independent Journal Review

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Strategic Interrupting

Strategic Interrupting


“Shut your f’ing pie hole” – Drill Instructor Sgt Smith, USMC

Ever since I was a little boy, I’ve been taught that interrupting people is just incredibly rude. And often times it is. But as I continue to grow up, I realize that sometimes you JUST HAVE TO! Unfortunately, there are people that simply don’t know how to shut the hell up. At some point, before God sent those people down to planet Earth, they somehow missed the day that he was handing out the ability pick up on basic social cues. Because of my upbringing, and because I somehow seem to have a knack for attracting those types of people into my life…“blabber-mouths,” I’ve learned to become a REALLY good listener. All of my life, people have told me that I have the gift of “Listening.” No. Not really…I just didn’t know how to shut those damn people up!

I very vividly remember a good friend of mine in high school who just LOVED talking to me on the phone. And she could talk for hours about the most meaningless, mundane things. And because I didn’t know how to interrupt her, I LISTENED. Or so she thought. I will confess…there were times where I would put the phone down, take care of something or eat dinner, and every so often would go back to the phone and give her that ‘uh huh’ to show I was still listening. Then I would go right back to what I was doing. Yeah…I guess I was a bit of an ass!

In a business environment, specifically a sales environment…this can really complicate things. In training people in call centers, one of the things that inevitably comes up is how to cut those types of people off without appearing rude or without making them feel you are rushing them off of the phone. You see, in a typical call center, one of the key metrics that a person might be graded on is the ‘average length of call.’ When you are personally taking over a hundred calls a day, you simply do not have the time to chit chat with people, because you NEED to get to the next caller before they decide to hang up and you potentially lose that client. In a typical busy service department in the auto industry, you need to have an appointment booked and all notes entered into the system in under 3 minutes. And so when you get ‘grandma’ on the phone wanting to share her entire life story (believe me, there are old people out there who call companies just so they can talk to someone)…we need to be able to efficiently cut them off while still delivering excellent customer service (they are the same people who will take the time to write a multi-page complaint letter if they feel they’ve been treated rudely).

So what do you do???

First off, it helps to understand what is going on in their mind, and their world. Remember…blabber-mouths are ACCUSTOMED to being interrupted. If they are blabber-mouths to you, surely they are blabber-mouths to others they communicate with. And if those ‘others’ want to get a word in, they need to interrupt. And many (if not most) don’t do it as caringly as you wish to do it. So no matter what, you will not appear in any way rude to them. They are so used to getting interrupted that in their mind, this is how people communicate. And so they will interrupt you as well.

The specific technique I’d like to introduce you to is what I call the “Yes…And” technique. So what is the “Yes…And” technique you might ask? This specific technique is all about finding some kind of common ground with the talker. Specifically, you are listening for a word or phrase you can ‘latch’ onto and express agreement with. And at that point, you ADD your own input to whatever the talker is speaking about. At this point, you can begin to guide your way back to the original topic. If you are skilled in controlling the conversation through asking questions, begin asking questions which will gently guide the person back to where you want them.

YOU: “Me and my kids were driving up the most spectacular mountain range, and…”
TALKER: “Just like when my wife and I went to HI and we saw this huge waterfall, and as we drove next to it, there was this double rainbow! Just like the one on that crazy ‘Double Rainbow’ YouTube video with that totally whacked out dude. You HAVE to check this video out on YouTube, they’ve got some of the funniest things on…”
YOU: “YES! Me and my saw that video last week! That guy was crazy! AND my kids were totally talking just like that guy when we were driving up that mountain range, because it was just as gorgeous as that rainbow!…”

Please remember, it is not about the specific words “Yes…and.” It can be something like “I TOTALLY get what you’re saying” or “Absolutely!”

I was just yesterday doing some one on one sales coaching with someone, when in the middle of my sentence, he said something to the effect of “You know, I really like your teaching style…you remind me of [SOME RANDOM SPORTS GUY NAME I NEVER HEARD OF]. Do you like sports? What sport are you into?” At this point, I knew the guy was about to tangent off to some crazy unrelated story (as was his pattern). So what I did at this point was answer his question (I answered with something I personally knew he wouldn’t be incredibly knowledgeable on, MMA)…to which he began to give me some sort of boxing analogy. I waited for a few short moments to find a word or phrase I could grab on to. In this case, hitting someone hard with a knockout punch. At that point, I interjected “EXACTLY!! That’s totally what I felt like when I said [WHATEVER I WAS TEACHING AT THE TIME] to the guy…it was like I had him pinned to the ropes, and the deal was in the bag. SOLD! Knock out! Game over….and this is why you should ….” At that point, I was back in control and doing the talking.

I’ve found that this technique works the best in most general situations, both in phone and in person. The biggest benefit is that it is extremely covert, and your opponent ‘ speaking partner’ won’t have a clue what you just did, if done eloquently.
A couple of other techniques that I find very useful, but are more limited in scope:

This particular phrase works great in a meeting or environment where you are leading or facilitating:

“In a moment we’re going to go back to ____, but go ahead and finish telling your story.”

This essentially lets the talker know in a very eloquent manner that they have just interrupted the flow of something, but they have permission to wrap things up. At this point, there is some pressure felt on the talker to hurry up and come back to the original topic.

I find I use the “Pause” button occasionally when the situation warrants and I have enough rapport with the person I’m ‘pausing’ to speak. It can be a very gentle way to get your word in before it is too late.

“I’m gonna put you on pause for just a moment because…”

It is usually necessary to accompany this with some type of visual signal such as putting you hand in front of you, fingers outstretched, palm towards them, as if you are telling them to stop. If possible, also stand at the same time. While this might seem abrupt, I’ve used this very successfully, often with people in a much higher position of authority than myself. The key is in the delivery. Deliver with humbleness, and people will usually stop to listen.

While I still consider myself a good listener, I’ve learned to quickly recognize the type of people that just won’t shut their mouth. And I am ok interrupting them.

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$100 off Hypnosis Session THIS WEEK ONLY

I just had a several days suddenly free up on my schedule, and decided to offer a killer deal (for the next few days only)!!! Soooooo…go here http://s.metashifts.com/100-off-mindset-transformation-session-with-jason-d-west/ to get $100 off the price of my initial session. And just to sweeten the deal, I am going to throw in a copy of my book “Unstuck: The Owners Manual for Success” for immediate download. Not in Orange County, San Diego, or Los Angeles??  No problem!!  I can do hypnotherapy anywhere in the world via Skype! http://s.metashifts.com/100-off-mindset-transformation-session-with-jason-d-west/

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FREE TICKET! – The EASY WAY to SELL Anything!

I have a couple of tickets I can give away for this sales training (normally $97)…

Here is the link: http://goo.gl/wZZrH

Use coupon code: NLPMEETUP

Here is a brief summary (you can read all the details on the website):

You will:
– Learn the ‘Snapshot Rapport Technique’ to instantly build trust and connection with new prospects
– Discover how to ‘read’ a person like an open book
– Uncover 3 powerful language tools for tapping into the subconscious mind of a potential buyer
– Learn the 1 question you MUST ask in order to have them eating out of the palm of your hand and ready to buy
– And much much more. . .
Here is the link: http://goo.gl/wZZrH

Use coupon code: NLPMEETUP

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Discover Your Success MAP: Mindset for Abundance and Prosperity

This Thursday evening, my good friend Michael Stevenson will be hosting an encore event of Discover Your Success MAP (Mindset for Abundance and Prosperity).

You’ll learn empowering mindsets for attracting more abundance into your life and walk out feeling empowered. He’s waiving the $97 ticket price if you pre-register to bring two food donations. Checkout with coupon code “4Charity” to get the free ticket.

I went to the first one, and I highly recommend it. Here is the link:

http://goo.gl/XMPVb

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FREE Sales Objection Handling Workshop

Are you in sales but just feel lost sometimes?
Or perhaps you’re great at informing prospects about your product or service,
but then cave when people start throwing objections at you.
Or maybe you are already good at sales, but just want to improve your
closing ratio…

Master NLP trainer and persuasion expert Jason D. West be examining several techniques
for overcoming objections. And we’ll be going over several of the most popular objections
and specific ways to handle each one. And of course, like Jason’s workshops are famous for,
after studying each technique, we will go into drilling mode and practice practice practice!!

Get more information about the NLP, Hypnosis, Persuasion, and Sales Skill Building Group, or to RSVP for this Meetup, click here:

Sales Objection Handling

Wednesday, Nov 7, 2012, 6:00 PM

Location details are available to members only.

14 Masterminding Mind Masters Went

Sales objections and NLP Sleight of Mouth patterns go hand in hand.  By learning how to elegantly and smoothly talk your way around any objection or argument, your ability to close the sale and persuade people to your point of view will increase dramatically.Sleight of Mouth was developed by Robert Dilts while he was attending NLP Practitioner tra…

Check out this Meetup →

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Reading Personality Types and Myers Briggs

We just had an amazing training on understanding Myers Briggs and how to elicit people’s personality types conversationally.

I promised a detailed listing of all of the Myers Briggs types to all attendees.  If you would like a copy, just enter your e-mail and I will send you the download link.

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Be sure to check out our meetup group for more amazing trainings!!!

http://www.meetup.com/NLP-Hypnosis-Persuasion-Sales-Training/

 

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Myers Briggs Type Indicator (MBTI) and Personality Profiling – Learn to Understand and Communicate Effectively with Others

LEARN THE MAGIC FORMULA FOR UNDERSTANDING PEOPLE

Have you ever found yourself wasting hours of precious time and resources on people whom you later discover have no interest in what you are offering?

Do you often get in heated arguments with relatives, friends or co-workers because they just don’t seem to understand you?

Do you ever find your sales pitch falling on deaf ears?

Your ability to persuade, influence, and effectively communicate is directly proportional to your ability to quickly and accurately read and understand others.

On October 3rd, 2012, Master NLP Trainer Jason D. West will be doing a free training on the Myers Briggs Type Indicator, and how to use it to effectively communicate with and understand people in your everyday life.

During this training, Jason will show you a simple and effective method for determining a person’s rough personality type (with an 80-90% accuracy rate with just a few simple questions.

Myers Briggs Type Indicator (MBTI) is an incredibly powerful and highly effective personality profiler, and is the most widely used personality assessment in the world today.  Thousands of large corporations use it when hiring key employees so they can predict how successful they will be, and how well they will perform within the work environment.

To register for this free training, click HEREhttp://www.meetup.com/NLP-Hypnosis-Persuasion-Sales-Training/events/81144532/

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Free Sales Closing Techniques Training

Are you in sales but just feel lost sometimes?
Or perhaps you’re great at informing prospects about your product or service,
but then cave when it’s time to actually close the deal.
Or maybe you are already good at sales, but just want to improve your
closing ratio…

Master NLP trainer and persuasion expert Jason D. West be examining a couple
dozen popular techniques for closing the sale. After studying each technique,
we will go into drilling mode and practice practice practice!!

This Wednesday at 6pm in Tustin, CA.  Get the address when you RSVP…

Get more information about the NLP, Hypnosis, Persuasion, and Sales Skill Building Group, click here:

Sales Closing Techniques

Wednesday, Sep 19, 2012, 6:00 PM

Location details are available to members only.

15 Masterminding Mind Masters Went

We’ll be examining a couple dozen popular techniques for closing the sale. After studying each technique, we will go into drilling mode and practice practice practice!!More details soon

Check out this Meetup →

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Free NLP Training and Hypnosis Training in Orange County

I’m excited to announce that I’m restarting up the NLP and Hypnosis Skill Building Meetups again!! It’s not just about NLP and Hypnosis though…we will be training on things like:

Negotiation Tactics, Sales Objections and Sales Closing Techniques, Persuasion Tactics, Trance Phenomena, Rapid Inductions, Body Language, Lie Detection, Cold Reading, Personality Profiling and lots of other really cool stuff.

All skill sets are welcome, and all levels of experience are welcome.

Check out the brainstorming mindmap I created below which will give you an idea of the kind of things in store…

For the time being, it will be free.  Once we start getting tight on space…we’ll need to start charging (a nominal fee to cover room rental).

Check it out here: http://www.meetup.com/NLP-Hypnosis-Persuasion-Sales-Training/

Meetup Brainstorm Mindmap for NLP and Hypnosis Training Group

Hurry and sign up before we fill up!!!  http://www.meetup.com/NLP-Hypnosis-Persuasion-Sales-Training/

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