Your service department gets shopped too.

  • Real appointment requests, submitted like a customer
  • Service BDC response audited end to end
  • Response time, completeness, follow-through
BDCTracker — We know BDC

Built for the people who run fixed ops

Fixed Ops Directors

The department everyone assumes is fine.

Sales gets audited constantly. Service rarely does. This is a real booking request tested end to end — response time, completeness, and follow-through — with a report you can act on.

Choose your service shop

Service Mystery Shop

A real service-appointment request, tested the way your customers actually book. See how fast — and how completely — your service BDC responds.

$195
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Multi-Store Service Comparison

The same service shop run across two or more of your stores, delivered side by side so you can see exactly where they differ.

Pricing coming soon

Monthly Service Monitoring

Service shops on a recurring schedule with trend tracking, so you can see whether fixes actually stick month over month.

Pricing coming soon

Phone & SMS Service Response Shop

A focused test of your phone and text follow-up on a service lead — the same channels your service BDC uses for scheduling and follow-ups.

$145
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Start your service shop

Tell us about the store and what to test. The intake opens on the main page with your service test pre-selected.