Sales Mystery Shops
Lead response, phone-ups, and follow-through — tested the way a real buyer submits one.
See Sales Shops →We know BDC!
- Analyze Calls
- Measure Performance
- Know your sales numbers
BDCTracker mystery-shops your dealership the way a real customer experiences it — sales or service — then hands you the numbers to fix what’s costing you deals.
Lead response, phone-ups, and follow-through — tested the way a real buyer submits one.
See Sales Shops →Appointment requests and service BDC response — tested the way a real customer books one.
See Service Shops →Track every call from first phone-up to closed deal. Fix your CRM, run reports you can trust, and hold the team accountable to real numbers.
See your sales and service process exactly as a real customer would — over a full two-week window, with expert commentary and next steps.
Onsite and web-based coaching for phone-up, internet, and data-mining skills — built around what your mystery shop actually found.
An outside read on your CRM process, benchmarked against what’s working at other stores.
Your shop is submitted within 1–2 business days of kickoff. You receive an interim snapshot between day 5 and day 10, and your full report at day 30.
Tell us about the store and what to test. Every option below is pre-set to the standard shop — change only what you want.